Client Interviews

Andrew Stafford, Director, Dementia Training Study Centre

What did you want to achieve with this project?
We needed to amalgamate a number of assessment tools that had been developed to evaluate cultural competence and cohesion within a workforce. The intention was to use the tool to identify the training needs of aged care facilities and organisations with respect to their workforce cultural competence.

How would you describe your experience with Fortis?
A highly satisfying, collaborative journey of discovery. Our regular and close interaction with Mary and the Fortis team quickly built a strong collaborative working relationship. They operationalised the project timeline and milestones very quickly upon their initial engagement, yet included us on the decision making process so that it was mutually acceptable.

How did our approach align with your expectations?
Much better than expected, and certainly more informative. In particular, I was appreciative of Fortis Consulting’s inclusiveness and willingness to work towards the project goals, despite difficulties in achieving them. Others I have worked with in previous projects have simply not tried as hard to overcome difficulties

What were the outcomes and did they meet your expectations?
The amalgamated assessment tool was developed by Fortis under tight timeframes. An unexpectedly beneficial outcome was the development of a clear consultancy framework model, which we would argue should be made readily available for aged care facilities and organisations to develop cultural cohesiveness.

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Dr Bernadette Wright, Senior Clinical Psychologist, Transcultural Mental Health Services, Department of Psychiatry, Royal Perth Hospital

What did you want to achieve with this project?
Our aim was to enhance cultural awareness of our service providers working in the refugee space. A requirement was that time poor staff be offered on and off-site training opportunities.

How would you describe your experience with Fortis?
Fortis has demonstrated complete professionalism throughout the entire process of the project development. All requirements were fully met by staff well equipped in their respective areas of speciality.

How did our approach align with your expectations?
Fortis listened to the expertise provided by the reference group to identify all expectations in detail. The expectations of the reference group were fully met. No issues remained outstanding and we were more than pleased with the attention to detail.

What were the outcomes and did they meet your expectations?
As expected, the service providers at whom the project was targeted welcomed the availability of this training. I was more than pleased with the outcomes and the efficiency of delivery. The absolute focus of the Fortis team on delivering outcomes has been most beneficial.

Jacqui Hutchinson, Lecturer and Equity and Diversity Adviser, Graduate School of Business, University of Western Australia

What did you want to achieve with this project?
It is essential for our department that we maximise individual and team productivity, and confidence, based on improved language facility. We needed to put in place a programme to build cultural competence in both Australian and international students to engage in a global marketplace.

How would you describe your experience with Fortis?
Outstanding. The Culture Communication and Relationships at Work (CCRW) program and resources, used in the project made a unique and valuable contribution to enhancing the workplace participation and service delivery of people from diverse cultural and linguistic backgrounds. CCRW is an excellent tool, very well used by a highly competent team.

How did our approach align with your expectations?
The outcomes at least met and probably exceeded our expectations. Our expectations of the CCRW tool and the Fortis team were already high, based on past experience. These expectations were however fully met and in some areas surpassed. A lot of diversity initiatives promise much but deliver little. CCRW is the exception.

What were the outcomes and did they meet your expectations?
The outcomes were truly significant. What sets the program apart from other diversity initiatives is that CCRW develops cultural and linguistic competencies in its participants, through sound adult learning principles in the context of the workplace. Employees who have experienced the program report improved language facility, increased and confidence.

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