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Improving services to the Western Australian aged & people with
disabilities regardless of culture & language: Intercultural relationships between staff, & between staff &
residents in residential facilities for the aged & people with
disabilities.
Background to Aged Care & Disability Services
The aged care and disability service sectors face complex and growing
challenges in managing a workforce which includes an increasing number of newly
arrived refugees and migrants. These
workers provide services to a burgeoning client group from the established
European, Asian, Aboriginal and mainstream cultures.
About the Project
This project is unique as it recognises the reality in residential care
facilities and addresses effective delivery of care services that requires
healthy relationships and sound communication in the context of the diversity
of cultures both among workers and residents. This project provides supervisors
and managers with the skill development necessary to lead in this complex
environment. This 18 month project aims
to assess the training needs of culturally and linguistically diverse workers
and ultimately develop, implement, refine and disseminate a training package for
care workers and managers/supervisors.
The project will deliver a multi-faceted model that recognises and
addresses the complex interplay of diversity around service providers, workers
(especially those from diverse cultural and linguistic backgrounds), care
residents and their families. The project will enable Aged Care and Disability
Service providers to access training delivery and resources for care workers
and their managers/supervisors in metropolitan and regional facilities. This,
in turn, will improve services to culturally diverse clients and their
families.
The project aims to
apply, test and evaluate the model in three specific facilities. Beyond this
initial phase, it is anticipated that each of the partner agencies –
Brightwater and Uniting Church Homes will disseminate its use to other
facilities within their jurisdiction and to their networks. The project focuses
on relationships, culture, language and literacy training required by care
workers and their managers/supervisors. The key objectives of the project are
as follows:
- Training Needs Analysis
- Evaluate the Resources
- Consult with Stakeholders
- Design and Develop the Training
Program
- Pilot the Program
- Refine the Resources
- Disseminate the Package
For
more information on the project, please contact:
OR
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