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September 14, 2016
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The Association for Services to Torture and Trauma Survivors (ASeTTS) has engaged Fortis Consulting to deliver an innovative online training, Keys to Diversity.


The Association for Services to Torture and Trauma Survivors (ASeTTS) has engaged Fortis Consulting to deliver an innovative online training, Keys to Diversity. The project utilises a collaborative approach of some leading community service and multicultural organisations to develop, pilot and disseminate online diversity training programs.

Workers and volunteers involved with service delivery in not-for-profit (NFP) organisations often perform challenging roles in culturally and linguistically diverse (CaLD) environments. The capacity to work effectively in such CaLD environments is a key enabler of effective service provision.

With the above circumstances in mind, the Association for Services to Torture and Trauma Survivors (ASeTTS) has initiated a project in partnership with the Office of Multicultural Interests (OMI) and the Western Australian Council of Social Service (WACOSS) to develop two online diversity training programs for volunteers and employees in the NFP sector. Fortis Consulting has been engaged to act in the capacity of project consultant.
The project will utilise a collaborative approach to develop, pilot and disseminate the two online programs. It will build upon the ‘Diverse W.A.’ online training program developed for use in W.A. public sector agencies by the OMI in partnership with the Department of Human Services. The materials produced will consist of:

  1. An online cross-cultural communication program which provides the basic information to community service providers that will enable them to work effectively with Culturally and Linguistically Diverse (CaLD) clients.
  2. An online specialist level training program in the NFP sector that addresses the specific knowledge and skills required in delivering services to particular cohorts, such as refugees.

The project will be undertaken in two stages. The first stage will involve development, piloting and distribution of the basic online program. The second stage will involve the same process for the customised program.
The duration of the project will be two years.

The project builds cultural competence of employees and volunteers in the Not-for-Profit sector for their culturally diverse clients. It is expected to provide awareness and basic skills on which deeper more specialist skills may be built. At the basic level, it is expected to be relevant to the diverse client groups of Not-for-Profit sector organisations, including Aboriginal clients and CALD clients.

Keys to Diversity is being developed for not-for-profit organisations and your input will make it a more valuable resource for you and your colleagues.

You can access and complete the online survey HERE.

All information will be treated with the strictest confidence. We very much appreciate your cooperation in completing this online survey.

Please feel free to contact Mary Gurgone ( with any questions or comments.