The aged care and disability service sectors in Australia face complex and growing challenges in managing a workforce with increasing numbers of newly arrived refugees and migrants. Furthering the industry’s cultural complexities, its multicultural workforce services a growing, culturally diverse client group. The Culture Communication and Relationships at Work program was developed to help these industries support these communities.
For more information on the completed CCRW package, click here.
In 2012 Brightwater Care Group in partnership with Juniper – a Uniting Church Community, engaged Fortis Consulting to design and develop a program for fostering cultural competence and engagement across its culturally diverse workforce.
Funded by a Social Innovation Grant, the Culture Communication and Relationships at Work (CCRW)program was piloted in late 2012. It aims to strengthen the skills of care and support workers and their supervisors across these facilities, and more broadly across the Australian aged and disability care sectors.
Using an underpinning emotional intelligence approach, the CCRW program improves relationship building skills to reduce the communication barriers posed by cultural and language differences. Benefits include:
Widely applicable, any organisation with a culturally diverse workforce can deliver this program by using qualified, experienced and trained facilitators to build better working relationships and improve staff engagement. To ensure its success the CCRW program involves multiple levels of an organisation, with 12 training modules aimed at both care and support workers and supervisors. An organisational guide provides organisations considering implementing the program with some context and practical considerations in getting started.
To find out more about this program and how it could benefit your organisation please contact:
Mary Gurgone (Project Director)
Phone +61 8 9467 2490
A resource kit (including organisational guidelines, facilitator guides and participant workbooks) has been developed and will be launched by the Honourable Terry Redman MLA, Minister for Training and Workforce Development in early September 2013. All program materials (outlined below) will be made available from this website, with printed copies available for purchase at cost price from WestOne.
Note: Copyright for all Culture Communication and Relationships at Work program materials belong to the Western Australian Government and documents are not to be used independently for commercial gain.