Keys to Diversity


People working with migrants and refugees now have access to two new online resources to help them better understand their clients, and better meet their clients’ needs.

Unlocking Cultural Diversity is a six-part program that uses personal reflection, family history and migrant storiesto prepare staff and volunteers to work in a culturally aware and culturally secure way with people of any cultural background.



Working Effectively with People from a Refugee Background is a four-part program that uses powerful refugee testimony and a range of engaging exercises to prepare staff and volunteers to better understand the backgrounds and special needs of refugee clients.

In launching the two resources, Association for Services to Torture and Trauma Survivors (ASeTTS) CEO Michael Jones said “Many staff and volunteers in community organisations cannot easily access training to deliver services to their culturally and linguistically diverse (CALD) clients or those from refugee backgrounds. These resources will fill an important gap by providing some basic knowledge and skills which can be built upon with further training.”

The resources have been trialled by four regional and nine metropolitan organisations and feedback has been very positive.

As a mainstream agency we need to institutionalize knowledge about CALD groups, integrate an understanding of different cultures into our work practices so as to better meet the needs of our clients. Those of us who took part in the basic Online Diversity Training program found it extremely beneficial.  Relationships Australia WA (RAWA).

The keys to diversity online pilot program provided an opportunity to reflect on my own cultural experience. As a minority from a CALD background, it challenged my values and beliefs and got me to reflect on how I view other cultures and stereotypes within the community. It was a really good training that enabled me to reflect on my work practices both with clients and colleagues. Uniting Care West

ASeTTS engaged Fortis Consulting to develop and deliver this online project working closely with the Office of Multicultural Interests, WACOSS and a Reference Group representing a wide cross-section of community and Government organisations.

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