Illawarra Retirement Trust– CaLD Strategic Planning

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In September 2014 Fortis commenced CaLD Strategic Planning with the Illawarra Retirement Trust (IRT). Work included building cultural awareness and inclusion in a number of aged-care service facilities including Kangara Waters in Canberra.

In September 2014 Fortis commenced CaLD Strategic Planning with the Illawarra Retirement Trust (IRT). Work included building cultural awareness and inclusion in a number of aged-care service facilities including Kangara Waters in Canberra.

Services Provided:

Specific strategies were built to attract and retain workers from a diverse background, including:

  • Building of a Cultural Diversity Strategic Plan for all of IRT, including aspirations and strategies to attract and retain employees from a culturally diverse background as well as building and implementing strategies’ to recognise and celebrate cultural inclusive residential and home-based care services
  • Pronunciation training – incorporated into Certificate III and Certificate IV training
  • Storytelling – supporting and promoting the celebration and recognition of cultural inclusive stories, told by staff to each other and residents. Includes food and other culturally-specific celebrations.

Project Outcomes:

IRT has reported a significant increase in job applications, employees from culturally diverse background successfully completing Certificate IV and reduction in turnover.

The Strategic Plan is currently being tested, including development of specific implementation plans to ensure diversity is celebrated and embraced, and specific ROI can be measured in terms of client engagement and satisfaction and employment engagement and retention. Fortis is now working to identify funding to enable the effective implementation of all aspects of the CALD strategic planning, nationally.

Read more Fortis case studies to find out how we have helped our clients.