Partners in Culturally Appropriate Care (PICAC) Program – Fortis Appointed

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Fortis Consulting is proud to have been appointed as WA PICAC until June 2017. This program will enable Fortis to make an even greater difference to further enable productive diversity, social impact and improve outcomes for the aged care industry.

The PICAC Program was developed to improve the capacity of aged care services to respond to the differing needs of older people from culturally and linguistically diverse (CALD) communities.  Through the PICAC program one organisation in each State and Territory is funded to provide this support.


PICAC coordinators work to improve the partnership between aged care providers, CALD communities and the department to ensure that aged care service providers and consumers are informed on and provide/receive best practice in the delivery of culturally appropriate care. A current specific focus of the PICAC organisations is support to providers and consumers in regard to current and future aged care reforms-particularly Consumer Directed Care (CDC), the Commonwealth Home Support Programme (CHSP), the My Aged Care Contact Centre and website and the Increasing Choice in Home Care changes.

Since December 2015 the new WA PICAC is Fortis Consulting Pty Ltd.

Fortis have been conducting international/national research and WA specific stakeholder research and gap analysis to inform current needs for CALD aged communities.

It is expected that Fortis will shortly be able to form and launch a PICAC Advisory Working Group, to guide PICAC activities during the Agreement term. A new PICAC website is in development to inform providers, consumers and their families of available resources and current projects.

Over the next few months Fortis will be conducting a trial for a new model of PICAC activities. These activities may include provider training on cultural awareness/competency and use of self-assessment tools, provider consultancy service, one to one mentoring and buddy system, and speaking at conferences/public events about PICAC and its services.

Provider Contact:

Fortis Consulting Pty Ltd
Mary Gurgone – National Director

Ground Floor, The Grosvenor
12 St Georges Terrace
Perth WA 6000

Phone: (08) 9467 2490
Fax: (08) 9467 2491
Web: Fortis Consulting

PICAC page on DSS website: